The Electronic Claims File is the combination of the Insurers' Market Repository (IMR) and the Claims Loss Advice and Settlement System (CLASS). The LMA has commisioned Xchanging to provide an integrated service to Lloyd's Managing Agents, while the services remain as two separate systems for Brokers and Companies. This enables claim file documents to be submitted electronically and shared by subscribing underwriters, whilst CLASS provides users with access to financial data and claims processing and basic workflow functionality.

ECF allows brokers to supply an entire claims file to all insurers “on risk”, electronically, at the same time. All insurers will therefore have concurrent, contemporaneous access to the claims file - eliminating the need for the broker to serially present the claims file to different insurers individually. The major benefit of this is that it will greatly reduce the length of the overall claims lifecycle, from first advice to settlement; providing assureds with a greatly improved service.

Further information can be found by clicking the links to the right

Implementation of ECF

Please note that any questions or issues arising from implementation of ECF should be directed to Jordan Quick at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or 020 7327 6513.